CRM

CRM
A SelectSmart.com Flowchart by HarryL
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This flowchart will show the communication process for students who inquire and or apply to MDC.

Student fills out inquiry on MDC site or inquiry inquiry information is imported into CRM	YES	Thank you email is automatically triggered providing information on program requested along with apply now push.	Student begins application but does not complete it.

Student does not apply--receive a follow up email within 3 days of inquiry submission		Student receives phone call from PCA within 1 week of inquiry submission.	Student receives email/text prompting the completion of the application and contact info for campus or info center for assistance.

Student shows interest by replying to email or phone conversation	YES	follow up communication encouraging application	student submits application
NO			YES
print materials sent with program information.			student receives email confirmation along with checklist url outlining next steps