MedicalNew IVR Phone system
A Flowchart by bchczy
To print this page, right mouse click, open "Print preview", "Print" or a similar option depending on your browser, then use the controls to size this page appropriately. Go to for the original version of this flowchart. Find and create other free decision making tools at Use our interactive selectors to find the best college, best career, right religion, most appropriate dog breed, best college major and more.
Make Your Own Flowchart All Rights Reserved.
Outline how the IVR phone system will work

Patient calls 9355 number
calls are already set to forward to Odoro # 7007
Odora voice scheduler picks ups.
Press 1 to make an automated appointment 24 hours a day
If they press #1 they enter into automated scheduling system to make appointment.

Press #2 if you are trying to reach our office
If patient has a problem once inside automated scheduler they press # 3 to speak with a live attendant during business hours. (Odora might allow us to pick different phone #'s for this to be forwarded to depending on who is working?

If they press #2 the call is forwarded to our 9316 # which has our voicemail on it. We currently use this now when the office is closed.
once patient presses # 3 the call is forwarded to the live attendant (Cell phone of whoever is working that shift?

Staff check the voicemail system how often for patients/people who have pushed #2 and left a message
At the end of each shift where does this person forward calls to? they can call forward calls back to 9316 where voicemail is but this will be a problem since #2 goes to this voicemail system already (we can't have this forwarded to diffrent staff everyday since #2 drops into voicemail system)

Staff check the voicemail system how often for patients/people who have #2 and left a message?
If Odora cannot set this up this way we only allow patients/people to press # 2 when they first call the scheduler and they get the voicemail that staff checks periodically ?