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Social Media Reponse                   Content Posting Is it a positive posting? YES Respond Thank you for post       NO "Unhappy Customer" Result of a negative experience YES Restoration Respond with request to contact personally for reasonable resolution.       "Misguided" Erroneous facts in the posting YES Fix the Facts Respond with "factual" information and/or request.       "Ranter" Rant, rage, ridicule... YES Monitor Only Avoid response to specifics and monitor post for comments