Phone call tree A SelectSmart.com Flowchart by judygail To print this page, right mouse click, open "Print preview", "Print" or a similar option depending on your browser, then use the controls to size this page appropriately. Go to SelectSmart.com/flowchart/flowchart.php?id=1001331 for the original version of this flowchart. Find and create other free decision making tools at SelectSmart.com. Use our interactive selectors to find the best college, best career, right religion, most appropriate dog breed, best college major and more.

SelectSmart.com® Make Your Own Flowchart © SelectSmart.com. All Rights Reserved.

Describe the flow of phone calls coming in to ESI and their distribution.                   Phone call Phone call is current client in Nutrition, Home Assistance, Transportation or Rep Payee NO Phone call is new contact. Lauren will identify the call to EA in serve tracker.     YES YES   Call is transferred to one of those program personnel or voice mail. Call transferred to CM office. Angela, Judy or Caitlin in that order. If no one is available, call goes into Caitlin's VM. YES Person taking the call will complete the phone call form and give to Angela who will post to the excel spreadsheet YES Caitlin will verify stats between spreadsheet and serve tracker for monthly stats YES     Arrangement made for inhome mini assessment to determine client needs and arrange for services. NO If client declines, a follow up will be made in 4 to 6 weeks for 2-3 times.