ComputerDiagnosis Computer
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Diagnosis Computer

               
Call the user and inform them that the hard drive is bad.
YES
boot winPE and run hdTune. Run te surface test (last tab). Are there any blocks bad?
NO
Does the computer boot to windows?
YES
Is there some sort of ad being displayed?
YES
Install ccleaner, disk defrag and malware bytes. Run all three, ccleaner first and the last two can be done at the same time.



NO




NO


May need a reinstall.
NO
Does windows give an blue screen error code? (You may need to start the computer, tap F8 after the bois screen and select DO NOT RESTART ON FAIL.)
FBI virus, ask Kendall for help. Kendall not around?
YES
Does it come to a screen taking about paying money to the FBI or something else?
NO
Just slow? Run msconfig, remove unnecessary start up items.

NO

YES



YES




Is it 0x0000007B?
YES
Toggle ACHI mode in the bios.May need a reinstall.
May need a reinstall.