A Flowchart by mdevr73797
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Get users contact information Name Callback number Enter information in to Service Desk

What is the problem they are experiencing ?

problem details in to description field of Service Desk and try to determine which category their problem falls under.

Email issue
Bitlocker Issue
Account and Password issue
VPN issues
Oracle issues

Getting prompted for user name/password

Check their account in lockoutstatus tool found in the toolscc for locked acct or password expired.

If locked, unlock account and close and reopen outlook. Resolved?