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Problem Items               Attached to Patron Record?   NO       YES NO Put Blocking Note in Patron Record Print Book or Juv Kit or Magazine? NO BOCD or DVD or Music CD? YES Mark Workroom Complete Problem Item Slip File in workroom on Problem AV shelf   YES NO Complete Problem Item Slip Mark Workroom File on Shelf in Workroom for Ref Staff Review Give to manager. LTA assesses problem Keep? YES Repair, replace, work with other branches on mix-ups, etc. (Note progress on problem slip) CKI Shelve/Route NO File on Shelves Behind Circ Desk (Last Name/ First Name) Ref Staff Reviews. Keep? YES Status Changed to "In-Repair" and filed in Workroom on "In-Repair" shelves Don't Know? Refer to manager. Withdraw Mark Out & Stamp Booksale or Discard NO Call or email patron Ref Staff withdraws & discards (or sends to Main for verification) Cleaned and/or repaired by LTA staff member. CKI Shelved/Routed