Problem Items
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Attached to Patron Record?
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YES
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NO
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Put Blocking Note in Patron Record
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Print Book or
Juv Kit or
Magazine?
| NO
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BOCD or
DVD or
Music CD?
| YES
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Mark Workroom
Complete Problem Item Slip
File in workroom on Problem AV shelf
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YES
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NO
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Complete Problem Item Slip
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Mark Workroom
File on Shelf in Workroom for Ref Staff Review
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Give to manager.
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LTA assesses problem
Keep?
| YES
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Repair, replace, work with other branches on mix-ups, etc. (Note progress on problem slip)
CKI
Shelve/Route
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NO
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File on Shelves Behind Circ Desk (Last Name/ First Name)
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Ref Staff Reviews.
Keep?
| YES
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Status Changed to "In-Repair" and filed in Workroom on "In-Repair" shelves
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Don't Know?
Refer to manager.
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Withdraw
Mark Out
& Stamp
Booksale
or
Discard
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NO
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Call or email patron
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Ref Staff withdraws & discards
(or sends to Main for verification)
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Cleaned and/or repaired by LTA staff member.
CKI
Shelved/Routed
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