ComputerWireless
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Wireless troubleshooting steps

                 
Can the user see the SSID in Networks?
YES
Can the user associate with the WLAN?
YES
Can the user authenitcate to the WLAN?
 
 

NO








Is the closest wireless array operational?
YES
Run Xirrus Wifi inspector. Does the SSID show up in the program?
YES
Check for client hardware/software issues. Is the adapter disabled?
YES
Enable the adapter and try again
 

NO


NO


NO




Contact helpdesk@ffc8.org. Ask for escalation for wireless array issue. Include troubleshooting steps you have taken.
 
Does the driver need updated?
YES
Update the driver and test again.
 





NO




 
 
YES
Are there channel or modulation mismatches?