This Decision Flow will help you make quick and efficient decision in waiving fees and other action to take in order to resolve your customer's concern.
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Mr. Smith calls in to place an order. Advise customer of OAF. Would customer like to proceed ordering over the phone?
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YES
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Proceed with placing the order.
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NO
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Customer does not want to be charged of the OAF. Please select a reason.
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Team Anje Decision Flow
