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Trane Product Defect Concessions                   Product Defect? YES Trane Product? YES Was a local or factory labor warranty sold? YES File claim against local or factory warranty first. Log claim on concession spreadsheet.   NO NO NO See Process Defect Decision Tree See Non Trane Decision Tree. Was product defect found during startup or before? YES File a 100% Trane concession. Log claim on concession spreadsheet   NO     Product defect after startup? YES File a 50% Trane concession. Log claim on concession spreadsheet.