This Decision Flow will help you make quick and efficient decision in waiving fees and other action to take in order to resolve your customer's concern.
|
|
|
|
|
|
|
|
|
|
Mr. Smith calls in to place an order. Advise customer of OAF. Would customer like to proceed ordering over the phone?
| YES
|
Proceed with placing the order.
|
| |
| |
| |
NO
|
|
|
|
|
|
|
|
|
Customer does not want to be charged of the OAF. Please select a reason.
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|