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Encounters in Soarian & NextGen documented that application was received
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Applications are filed in Financial Assistance office only. During non business hours and/or when Financial Assistance Staff are not present, the office is locked to ensure applications are secured.
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Applications processed in order in which received (within 2 weeks) Dental Center Applications Processed First
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Approved Applications
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All applicable balances adjusted to $0
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In Soarian Approval is set up in Maintain Charity Care defining dates and poverty level indicator is marked Financial Aid Approved
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In NextGen, Alert is placed at Chart level defining approval term and insurance plan is created defining effective and termination dates of approval. Insurance plan is attached to all encounters pending payer processing
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Approval card &/or Letter is typed and signed by Financial Assistance Staff
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Approval, Processing Cover Sheet and application are scanned to Patient's Medical Record level in EDM
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Approval mailed to Patient & Application with documentation is shredded
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Financial Assistance Process
