This is an end to end process on Pudo Box process.
|
|
|
|
|
|
|
|
|
|
|
Customer calls in for self-collection at PBox.
|
|
Verify dimension.
|
NO
|
Offer another option to the customer.
|
| |
| |
|
|
YES
|
|
|
|
|
|
|
| |
|
Open DTH trace
Subject Header:
Self-Collection at Concourse PBox
Info
Required
1) Name
2) Email Address
3) Mobile Number
4) Package Dimension
|
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
Pudo Box Process Flow
