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Get users contact information
Name
Callback number
Enter information in to Service Desk
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What is the problem they are experiencing ?
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problem details in to description field of Service Desk and try to determine which category their problem falls under.
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Email issue
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Bitlocker Issue
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Account and Password issue
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VPN issues
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Oracle issues
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Getting prompted for user name/password
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Check their account in lockoutstatus tool found in the toolscc for locked acct or password expired.
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If locked, unlock account and close and reopen outlook. Resolved?
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NO
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L&S
