Timeline of an IDT
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Agent submits IDT to back office.
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Time Frame 7 Business Days
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Back office receives request.
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IDT was sent to incorrect sort code and denied. IDT goes to SAS report for midnight processing.
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Sort code is correct. IDT is processed.
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IDT ends on error report to be QC'd by supervisor.
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3 business days for QC process.
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Total time: 18 business days.
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IDT is processed correctly.
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7 business days.
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Supervisor resubmits IDT to correct sort code. Feedback is provided to agent.
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IDT
