The purpose is to aid Retailers in the diagnosis of problems reported by Customers who have purchased a Portable Air Conditioner
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1.Does the Unit start and show the display panel
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NO
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2.Has the Customer checked the 13 amp plug fuse
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NO
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3.Ask him to check the fuse.
Does that solve the problem?
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NO
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4.Ask him to move the unit to another room and try another socket. Does that solve the problem?
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NO
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5.Refer to Koolbreeze
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YES
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YES
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Go to 6
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Go to 4
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6. Is the unit blowing cold air after operating for 3 minutes?
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NO
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7. Is it in cooling mode? Press mode until snowflake lights. Then press temp down to select 17C. Does this solve the problem
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NO
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8.How is the Exhaust hose getting the hot air out the room?
Is the exhaust restricted ?
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NO
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9.Has the exhaust hose been extended?
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YES
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10.Warranty invalidated
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YES
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YES
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Is the hole in the wall too small?
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NO
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Is the hot air vented into a ceiling and not escaping so heat builds up
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NO
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Is the exhaust hose kinked
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YES
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YES
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YES
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Remove restriction and see if unit has suffered permanent damage
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straighten the hose
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Does the room continue to be warm after an hour of operation
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YES
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ChecK with a thermometer the cold air output and hot air output. Is there 10C difference
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YES
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The unit is working as expected but the heat in the room is too much for the unit to handle. Measure the room and use cooling calculator
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Measure the room and identify number of people and equipment & use cooling calculator
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Advise customer of calculator result and cooling capacity needed
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NO
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Contact Koolbreeze
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Portable Diagnosis
